Delivery & Postage Charges

UK mainland orders over £40.00 are delivered FREE of charge. For orders below £40.00 to any UK mainland address, delivery is charged at £3.99. For customers outside the UK mainland, (Please note: For customers in Ireland, Northern Ireland, Scottish Highlands and Scottish Islands, our courier charges extra for this service. Please call for an updated price (Usually £12 for Ireland etc.) and we will pass on any charges at cost.) please order as normal and we will contact you to confirm the delivery charge before dispatching the goods.

Goods normally arrive next working day, but please allow 3-5 working days via our couriers, Initial CityLink or DHL. If you require express delivery, please contact us and we will provide a competitive quotation. Our couriers deliver Monday to Friday (excluding public holidays). If you require a Saturday delivery, please contact us for a quotation.

If there is no answer at the delivery address, the courier will put a card through the door giving contact details and instructions on how to re-arrange delivery.

Please do not sign for, or accept any parcel from InStyle Products Limited, which has been damaged in transit.

We strive to provide our customers with the best possible service and prices. Please contact us with your comments and suggestions or if you have any issues regarding your purchase. We can be contacted via e-mail customercare@cookinstyle.co.uk . Our customer service desk is open weekdays, from 9.30am - 1.00pm & 2.00pm - 5.00pm (excluding public holidays and Christmas holidays)

Please notify us immediately of any faulty or incorrect goods which have been received. Once goods have been returned to our premises, we will either refund the original cost of the goods or send a suitable replacement, once goods have been inspected. Please Note: InStyle Products Limited reserve the right to apply our standard handling charge of 20% on all non-faulty returns.

PLEASE NOTE: Jersey has recently introduced a Goods and Services Tax (GST). This will apply to all goods delivered into Jersey at a rate of 3% of the value of goods inclusive of any freight costs. InStyle does NOT collect this tax, it is payable to the Government of Jersey upon delivery. This tax is charged, over and above our invoice total (inc. carraige).

InStyle Products Limited are a registered company in England: our company number is 2139860, our registered address is: Hertford Town Granary, 35 Tamworth Road, Hertford, Hertfordshire, SG13 7DD, England. Our VAT number is : 665 9195 85.

Our Customers Say:

Just a quick line to thank you for the excellent quality of your service. My daughter has recently moved into a flat of her own and she is particularly keen on pink cookware. After hunting high and low I came upon your website and bingo! I found just what I was looking for. If I then add your competitive price, good packaging and prompt delivery, it adds up to perfection. Thank you again. Iain

I just want to thank you for the excellent service and products which were received just 24 hours after placing my order with you. I wanted to let you know how delighted I am with the Kitchenaid Food Processor and toaster and will certainly be recommending you to friends and family!! Thank you so much, I will certainly be shopping with you again! Angela

Hi, We received the trolley today in excellent condition and the quality exceeded our expectations. Your company has a well deserved reputation and would encourage us to deal with you on a future occasion, Kind regards Gordon.

I have received my goods today and I am extremely happy with my purchases and the prompt delivery. I am sure I will be shopping with you again. Thank you. Sarah.

This is just a note to thank you for your prompt and efficient service. We ordered a Bosch kettle on Monday evening, after you had closed, and were very surprised and pleased to receive it first thing on Wednesday morning. Thanks again! Kate.

Dear Sirs, All I would like to say is: great website, great product range, brilliant friendly service and an all round example of how to do online retailing correctly. Some of the big retailers could learn a lot from you guys. Many thanks, Peter

Many thanks for your excellent standards of customer service. It is extremely refreshing to deal with such a customer orientated firm. Tony  - N. Ireland

Thanks again for all your help – not many companies are interested once the goods have left their premises.  It makes a nice change!! Amanda

I would like to thank you for your very prompt service!  My purchase was actually a wedding gift and I am extremely happy with the service you have provided. Thank you again. Anita

Thank you. I am very pleased with all my crockery and the excellent service I have had from you and your company. I shall certainly order again from you when I need to and will also recommend you to my friends. Kind regards, Jane

I am amazed at the speed with which this order arrived - thank you so very much - we are all delighted. John.

Once again, I must thank you for your outstanding service. It is rare that I am this impressed with a company in today's world. Annie.

Order received. May I just say how impressed I am with your efficient service. Many thanks, I shall be returning. Sue

Hi there, l recently purchased a Kitchen Aid mixer on line for a christmas present and subsequently found out that l should have bought a Kitchen Aid food processer. l rang the shop in Ware and they were most helpful, l returned it today to do a swop and spoke to Iain who gave me directions to the warehouse where Barry had  the item ready for me to collect. What an absolute pleasure to deal with such lovely people and who nothing is too much trouble for them.  l will definitely shop with you again -  if you were a restaurant you would have a michelin star!.  l must also add that the on line service and delivery was equally as good. Thank you. Lynda

We recently bought 4 cream coloured 3 tier stands for a wedding a few weeks ago. We are just writing to express how pleased we were with the first class service we received from your company. We would definately 100% recommend Cook In Style to family and friends. The cake stands looked the absolutely FANTASTIC and we had complements from everyone about the settings. The stands themselves were easy to set and clean. We would like to say a big THANK YOU from all the family, especially the bride who loved the stands and the top quality service we recieved. Thank you once again for the professional and friendly service we recieved in such short notice and hope to shop with you again in the near future. The Mayet Family West Yorkshire

Hi, I received my order yesterday, after placing it Monday afternoon. How quick was that! I am very very pleased with my purchase. It was wrapped excellently and the box arrived in perfect condition. Thankyou for your excellent service, I will certainly order from you again. Beverley

Just thought I’d drop you a quick line to tell you how delighted we were with the service we received from your company, and in particular, Paul. We purchased a Jura F9 coffee machine this week – which ends a 6 week battle with another company who ‘sailed us up the river’ with promises of delivery, which never materialised.  Needless to say, they lost the business….. It was an absolute pleasure to deal with Paul.  He was helpful, polite AND he called me back when he said he would!  The biggest bonus was that our machine arrived within 48 hours of first contact.  Outstanding. Keep up the good work and give that guy a bonus!!!!!! Yours sincerely, Rosie and Peter